SMARTQUEUE®  is aimed to benefit the different perspectives in all public, retail, education, and banking environments. Our consideration towards these perspectives is the reasons why our clients prefer us to solve flow management problems. SMARTQUEUE® meets:

Customer Needs

• Improved waiting time. Relaxed and more receptive customers as they wait in a seating area while watching entertainment.
• Customers are served by the staff with the appropriate expertise and/ or language capabilities for better customer experience.
• Better time management. Customers can organise their time efficiently to process other transactions with the knowledge that they will be served within an approximately determined time.

Employee Needs

• Improve staff productivity through a threshold function installed in counter's computers
• Each service can have its own threshold
• Recognise individual staffs' performance

Management Needs

• Branch managers can asses the performance of their branch
• Organise staff roster efficiently
• Recognise peak times for staff allocation
• Monitor front office and back office

Corporate Needs

• Branch and top management can asses their productivity state-wide and assist decision making
• Compare branch performances
• Greater visibility of services through multimedia display
• Greater visibility of corporate profile