SMARTQUEUE® monitoring function ensures that the numbers of counters are proportional to the number of customers waiting for a certain counter. This function can change the priority of customers for customers requiring urgent transaction (VIP function). Online dashboard monitoring makes continuous control of customer flow available and assists back office management to make quick necessary interferences (eg. Open more counters, assist staffs, etc.) through SMARTQUEUE® dashboard monitor.

 Dashboard monitor can analyse:

• The longest customer waiting time
• Customers put on hold
• Staffs currently serving
• Serving staff performance

Dashboard monitor can recognise:

• Whether additional counters are needed to accommodate customers
• Extra support from back-office when required
• Highly demanded transactions performed in real-time