Integrated Multimedia Queue Management System
Streamline Queues, Leverage Customer Service, Optimise Service Performance
At PT Murni we have developed and designed SMARTQUEUE®, a breakthrough in multimedia queue management system.
The innovation of our technology does more than solve customer queuing problems. SMARTQUEUE® streamlines all queues, improves the quality of customer service, better controls queue management effectively and tracks productivity across the environment.
Set New Standards Of Customer Service With SMARTQUEUE®
OPTIMISED CUSTOMER SERVICE
SMARTQUEUE® attends to customer needs by making waiting more comfortable, entertaining and relaxed. SMARTQUEUE® allows customers to browse the surroundings, and gives them a peace of mind knowing that there won’t be any queue jumpers.
SMARTQUEUE® ensures each customer is served in a well ordered way and served by experienced staff with multi-lingual capabilities it required and much more.
TOTAL MANAGEABILITY OF QUEUES
Track customers from the moment they arrive until they leave. Even when they are transferred to another counter, their data is tracked and maintained.
REAL-TIME QUEUE MEASUREMENT
All the tickets taken goes into SMARTQUEUE® application integrated to the back office and displayed real-time for management to control and survey information. SMARTQUEUE® provides a wealth of statistics for service analysis and evaluation including (waiting times, service times, peak flows, KPIs etc).
LEVERAGE CORPORATE IMAGE
Increase corporate visibility with SMARTQUEUE®’s dynamic multimedia display. The multimedia display extends beyond customer directional information for advertising, informational and promotional campaigns.
Our queue management systems / ticketing system is currently installed in across public and private sectors.