On-Site Support Team
Our comprehensive maintenance and support service help you to optimize your system uptime while minimizing the risk due to any unpredicted downtime. We help you to solve all technical and operational issues by providing professional technical support staff that can be contacted via our 24/7 multi channel helpdesk.
Our commitment to excellence is proven through our centralized service center. Appointed as an authorized service center by world-leading Principal, including Ergotron, Glory Japan, NCR, Qumu, ScanCoin, and ThreatMetrix for maintenance of their products and solutions in Indonesia, our service center provides the finest quality of service with original spare parts for our customers.
In addition, we also open 50 Service Points across Indonesia with SLAs as our commitment to provide fast response in solving various technical problems. With our nationwide support coverage, all branches will get standard service in terms of SLA, quality, price and reliability.
Our Technical Support team provides more benefits through:
- Proven expertise and experience
- On-time delivery
- Lower costs and improved business efficiency in managing multiple vendor contracts, contacts, and invoices
- Strategically-located, nationwide Service Points for prompt support and maintenance services
- Accountable, dependable nationwide network of specialized technical support staff
- Provision of single point of ownership for problems
- Focus on customers’ core competency
Should you need our help at any time during your business operation, please do not hesitate to contact us. Our professional technical support is more than pleased to guide and provide you with the finest quality of assistance.
- Phone: 1500013
- Fax: +62-21-5874505
Our Nationwide Coverage
With a vast network of IT and technical service, we make sure that all regions within Indonesia, from the metropolitan to rural areas, are fully covered. We support wide-range of businesses throughout Indonesia with highly qualified technicians.