{"id":10578,"date":"2022-05-31T02:30:19","date_gmt":"2022-05-31T02:30:19","guid":{"rendered":"https:\/\/new.murni.co.id\/solutions\/enterprise-customer-experience-solutions\/customer-journey-mapping\/"},"modified":"2023-04-26T09:46:12","modified_gmt":"2023-04-26T09:46:12","slug":"customer-journey-mapping","status":"publish","type":"page","link":"https:\/\/www.murni.co.id\/id\/solusi\/enterprise-customer-experience-solutions\/customer-journey-mapping\/","title":{"rendered":"Customer Journey Mapping"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10578\" class=\"elementor elementor-10578 elementor-10195\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ec3e411 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ec3e411\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1450408\" data-id=\"1450408\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2d20f2b elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d20f2b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f75e57e\" data-id=\"f75e57e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d50c6ef elementor-widget elementor-widget-heading\" data-id=\"d50c6ef\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Journey Mapping<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6e408 elementor-widget elementor-widget-text-editor\" data-id=\"4c6e408\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Banyak perusahaan belum memperhatikan bahwa pengalaman Pelanggan saat berinteraksi dengan layanan yang diberikan merupakan faktor yang dapat mempengaruhi keberlanjutan bisnis. Dahulu, Pelanggan dapat dipuaskan hanya dengan pilihan yang disediakan oleh perusahaan, sedangkan pada jaman sekarang, Pelanggan lebih kritis dan menuntut. Saat mereka membutuhkan suatu layanan, mereka akan melakukan riset untuk mencari penawaran terbaik.\u00a0<\/p><p><span style=\"color: var( --e-global-color-text );font-weight: var( --e-global-typography-text-font-weight )\">E-Consultancy\u2019s Cross Channel Marketing Report 2014 melaporkan<\/span><\/p><p><span style=\"color: var( --e-global-color-text );font-weight: var( --e-global-typography-text-font-weight )\">Hanya 2 dari 5 perusahaan \u201cmemahami customer journey dan mampu untuk beradaptasi dengan mengimplementasikan media layanan yang sesuai.\u201d<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e9cfcf8\" data-id=\"e9cfcf8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c10b71a dce_masking-none elementor-widget elementor-widget-image\" data-id=\"c10b71a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"407\" src=\"https:\/\/www.murni.co.id\/wp-content\/uploads\/2022\/05\/branch-transformation-solutions.jpg\" class=\"attachment-large size-large wp-image-277663\" alt=\"Branch transformation solutions\" srcset=\"https:\/\/www.murni.co.id\/wp-content\/uploads\/2022\/05\/branch-transformation-solutions.jpg 760w, https:\/\/www.murni.co.id\/wp-content\/uploads\/2022\/05\/branch-transformation-solutions-300x161.jpg 300w, https:\/\/www.murni.co.id\/wp-content\/uploads\/2022\/05\/branch-transformation-solutions-600x321.jpg 600w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cfca53d elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cfca53d\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3750732\" data-id=\"3750732\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f41d5d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f41d5d6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0c37826\" data-id=\"0c37826\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-dce-text-color=\"#FFFFFF\" class=\"elementor-element elementor-element-438e39d elementor-widget elementor-widget-text-editor\" data-id=\"438e39d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Suatu usaha untuk meningkatkan pengalaman Pelanggan berdasarkan interaksi Pelanggan dengan bisnis Anda membutuhkan suatu pergeseran budaya yang melibatkan seluruh pemangku kepentingan dalam organisasi Anda. Walaupun rumit, transformasi layanan yang Anda lakukan akan membawa manfaat bisnis yang signifikan \u2013 peningkatan kepuasan Pelanggan dan staf, peningkatan pendapatan perusahaan dan daya saing antar kompetitor bisnis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ef5ef0 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ef5ef0\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-515e08e\" data-id=\"515e08e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f53013 elementor-widget elementor-widget-heading\" data-id=\"7f53013\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Menurut kajian dari Walker, Pada tahun 2020, pengalaman Pelanggan akan menggantikan harga dan produk sebagai faktor pembeda merek dalam kompetisi bisnis.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b583dbe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b583dbe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-894976e\" data-id=\"894976e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5d2fbd elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"b5d2fbd\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M9.16006 10.87C9.06006 10.86 8.94006 10.86 8.83006 10.87C6.45006 10.79 4.56006 8.84 4.56006 6.44C4.56006 3.99 6.54006 2 9.00006 2C11.4501 2 13.4401 3.99 13.4401 6.44C13.4301 8.84 11.5401 10.79 9.16006 10.87Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M16.41 4C18.35 4 19.91 5.57 19.91 7.5C19.91 9.39 18.41 10.93 16.54 11C16.46 10.99 16.37 10.99 16.28 11\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M4.15997 14.56C1.73997 16.18 1.73997 18.82 4.15997 20.43C6.90997 22.27 11.42 22.27 14.17 20.43C16.59 18.81 16.59 16.17 14.17 14.56C11.43 12.73 6.91997 12.73 4.15997 14.56Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M18.3401 20C19.0601 19.85 19.7401 19.56 20.3001 19.13C21.8601 17.96 21.8601 16.03 20.3001 14.86C19.7501 14.44 19.0801 14.16 18.3701 14\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t55%\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPelanggan rela membayar lebih mahal untuk pengalaman yang lebih baik\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-fdb306f\" data-id=\"fdb306f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aafde90 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"aafde90\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M2 22H22\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M9.75 4V22H14.25V4C14.25 2.9 13.8 2 12.45 2H11.55C10.2 2 9.75 2.9 9.75 4Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M3 10V22H7V10C7 8.9 6.6 8 5.4 8H4.6C3.4 8 3 8.9 3 10Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M17 15V22H21V15C21 13.9 20.6 13 19.4 13H18.6C17.4 13 17 13.9 17 15Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t84%\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\torganisasi yang sedang melakukan peningkatan pengalaman Pelanggan mengaku mengalami peningkatan pendapatan\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7c4087a\" data-id=\"7c4087a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee34790 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"ee34790\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 12C14.7614 12 17 9.76142 17 7C17 4.23858 14.7614 2 12 2C9.23858 2 7 4.23858 7 7C7 9.76142 9.23858 12 12 12Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M20.5899 22C20.5899 18.13 16.7399 15 11.9999 15C7.25991 15 3.40991 18.13 3.40991 22\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t79%\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPelanggan hanya mempertimbangkan merek yang menunjukan bahwa mereka mengerti dan perduli terhadap Pelanggan mereka\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-471e942 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"471e942\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9c81ac3\" data-id=\"9c81ac3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36e5c7d elementor-widget elementor-widget-heading\" data-id=\"36e5c7d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Peningkatan Layanan<br>\nuntuk pengalaman Pelanggan yang lebih relevan<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-37b2033 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"37b2033\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1e317a3\" data-id=\"1e317a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd5ff1c elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"cd5ff1c\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M14.4399 19.05L15.9599 20.57L18.9999 17.53\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M12.16 10.87C12.06 10.86 11.94 10.86 11.83 10.87C9.44997 10.79 7.55997 8.84 7.55997 6.44C7.54997 3.99 9.53997 2 11.99 2C14.44 2 16.43 3.99 16.43 6.44C16.43 8.84 14.53 10.79 12.16 10.87Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.99 21.8101C10.17 21.8101 8.36004 21.3501 6.98004 20.4301C4.56004 18.8101 4.56004 16.1701 6.98004 14.5601C9.73004 12.7201 14.24 12.7201 16.99 14.5601\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLayanan yang dipersonalisasi dan sesuai <br>dengan kebutuhan\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPersonalisasi layanan merupakan kunci utama Anda menunjukan betapa Anda perduli pada kebutuhan Pelanggan Anda. Solusi concierge kami dapat membantu Anda untuk memberikan layanan yang dipersonalisasi bagi Pelanggan Anda.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d0e83f2\" data-id=\"d0e83f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7930e0d elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"7930e0d\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M9.16006 10.87C9.06006 10.86 8.94006 10.86 8.83006 10.87C6.45006 10.79 4.56006 8.84 4.56006 6.44C4.56006 3.99 6.54006 2 9.00006 2C11.4501 2 13.4401 3.99 13.4401 6.44C13.4301 8.84 11.5401 10.79 9.16006 10.87Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M16.41 4C18.35 4 19.91 5.57 19.91 7.5C19.91 9.39 18.41 10.93 16.54 11C16.46 10.99 16.37 10.99 16.28 11\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M4.15997 14.56C1.73997 16.18 1.73997 18.82 4.15997 20.43C6.90997 22.27 11.42 22.27 14.17 20.43C16.59 18.81 16.59 16.17 14.17 14.56C11.43 12.73 6.91997 12.73 4.15997 14.56Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M18.3401 20C19.0601 19.85 19.7401 19.56 20.3001 19.13C21.8601 17.96 21.8601 16.03 20.3001 14.86C19.7501 14.44 19.0801 14.16 18.3701 14\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLayanan yang tersedia melalui berbagai media (omni-channel)\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tBerbagai pilihan media layanan harus tersedia untuk memungkinkan Pelanggan Anda memilih jenis media mana yang paling nyaman bagi mereka.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c70909 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3c70909\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d6730dc\" data-id=\"d6730dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-82b05cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82b05cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-97c3678\" data-id=\"97c3678\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de28479 elementor-widget elementor-widget-text-editor\" data-id=\"de28479\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Penyediaan media layanan omni-channel rentan akan ketidakkonsistenan antara media yang satu dengan media yang lainnya sehingga membuat ketidaknyamanan bagi Pelangan yang akan berdampak pada citra perusahaan Anda. Oleh karena itu, sangat penting untuk memastikan suatu integrasi yang mulus antara satu jenis media layanan dengan media layanan yang lainnya melalui pembuatan customer journey map.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c6a6c8 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c6a6c8\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af8c276\" data-id=\"af8c276\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b51506a elementor-widget elementor-widget-heading\" data-id=\"b51506a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Apakah Customer Journey Map itu?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49c52ee elementor-widget elementor-widget-text-editor\" data-id=\"49c52ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center\">Customer journey map merupakan diagram proses yang dilalui Pelanggan untuk mendapatkan layanan yang diinginkan, meliputi setiap interaksi yang dilalui Pelanggan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8f8b90 elementor-widget elementor-widget-heading\" data-id=\"a8f8b90\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Customer journey map membantu Anda untuk:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3a10684 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a10684\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-9fa3842\" data-id=\"9fa3842\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3cdc02 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"b3cdc02\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 7.16C17.94 7.15 17.87 7.15 17.81 7.16C16.43 7.11 15.33 5.98 15.33 4.58C15.33 3.15 16.48 2 17.91 2C19.34 2 20.49 3.16 20.49 4.58C20.48 5.98 19.38 7.11 18 7.16Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M16.9699 14.44C18.3399 14.67 19.8499 14.43 20.9099 13.72C22.3199 12.78 22.3199 11.24 20.9099 10.3C19.8399 9.59004 18.3099 9.35003 16.9399 9.59003\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M5.96998 7.16C6.02998 7.15 6.09998 7.15 6.15998 7.16C7.53998 7.11 8.63998 5.98 8.63998 4.58C8.63998 3.15 7.48998 2 6.05998 2C4.62998 2 3.47998 3.16 3.47998 4.58C3.48998 5.98 4.58998 7.11 5.96998 7.16Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M6.99994 14.44C5.62994 14.67 4.11994 14.43 3.05994 13.72C1.64994 12.78 1.64994 11.24 3.05994 10.3C4.12994 9.59004 5.65994 9.35003 7.02994 9.59003\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M12 14.63C11.94 14.62 11.87 14.62 11.81 14.63C10.43 14.58 9.32996 13.45 9.32996 12.05C9.32996 10.62 10.48 9.46997 11.91 9.46997C13.34 9.46997 14.49 10.63 14.49 12.05C14.48 13.45 13.38 14.59 12 14.63Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M9.08997 17.78C7.67997 18.72 7.67997 20.26 9.08997 21.2C10.69 22.27 13.31 22.27 14.91 21.2C16.32 20.26 16.32 18.72 14.91 17.78C13.32 16.72 10.69 16.72 9.08997 17.78Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMemahami Pelanggan Anda\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-0d56149\" data-id=\"0d56149\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b5ee76 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"1b5ee76\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M2 9V6.5C2 4.01 4.01 2 6.5 2H9\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M15 2H17.5C19.99 2 22 4.01 22 6.5V9\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M22 16V17.5C22 19.99 19.99 22 17.5 22H16\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M9 22H6.5C4.01 22 2 19.99 2 17.5V15\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M17 9.5V14.5C17 16.5 16 17.5 14 17.5H10C8 17.5 7 16.5 7 14.5V9.5C7 7.5 8 6.5 10 6.5H14C16 6.5 17 7.5 17 9.5Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M19 12H5\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMengidentifikasi kendala dan masalah\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-11713c7\" data-id=\"11713c7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1506d96 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"1506d96\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M22 13V9C22 4 20 2 15 2H9C4 2 2 4 2 9V15C2 20 4 22 9 22H13\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M7.33008 14.49L9.71008 11.4C10.0501 10.96 10.6801 10.88 11.1201 11.22L12.9501 12.66C13.3901 13 14.0201 12.92 14.3601 12.49L16.6701 9.51001\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M19.48 15.8199L19.76 16.3899C19.9 16.6699 20.25 16.9299 20.56 16.9899L20.94 17.0499C22.08 17.2399 22.35 18.0799 21.53 18.9099L21.18 19.2599C20.95 19.4999 20.82 19.9599 20.89 20.2799L20.94 20.4899C21.25 21.8699 20.52 22.3999 19.32 21.6799L19.06 21.5299C18.75 21.3499 18.25 21.3499 17.94 21.5299L17.68 21.6799C16.47 22.4099 15.74 21.8699 16.06 20.4899L16.1099 20.2799C16.1799 19.9599 16.05 19.4999 15.82 19.2599L15.47 18.9099C14.65 18.0799 14.92 17.2399 16.06 17.0499L16.44 16.9899C16.74 16.9399 17.1 16.6699 17.24 16.3899L17.52 15.8199C18.06 14.7299 18.94 14.7299 19.48 15.8199Z\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMengaplikasikan strategi dari perspektif luar-dalam, yaitu menganalisa kendala Pelanggan untuk melakukan peningkatan layanan secara internal\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-7f8aecf\" data-id=\"7f8aecf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-371e12b elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"371e12b\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M2 2V19C2 20.66 3.34 22 5 22H22\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M5 17L9.59 11.64C10.35 10.76 11.7 10.7 12.52 11.53L13.47 12.48C14.29 13.3 15.64 13.25 16.4 12.37L21 7\" stroke=\"#0E5592\" stroke-width=\"1.5\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMengetahui kuantitatif data\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b640e1 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0b640e1\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4cfaa85\" data-id=\"4cfaa85\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f614a3 elementor-testimonial--skin-default elementor-testimonial--layout-image_inline elementor-testimonial--align-center elementor-arrows-yes elementor-pagination-type-bullets elementor-widget elementor-widget-testimonial-carousel\" data-id=\"4f614a3\" data-element_type=\"widget\" data-settings=\"{&quot;show_arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;speed&quot;:500,&quot;autoplay&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;loop&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;space_between&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;space_between_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]}}\" data-widget_type=\"testimonial-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial__content\">\n\t\t\t\t\t<div class=\"elementor-testimonial__text\">\n\t\t\t\t\t\t\u201cPengalaman yang lebih baik terkait customer journey berkolerasi dengan percepatan pertumbuhan pendapatan perusahaan; faktanya, dalam pengukuran kepuasan Pelanggan terhadap salah satu interaksi yang paling penting dalam sebuah perusahaan, peningkatan satu poin dalam skala sepuluh poin setara dengan peningkatan tiga persen dalam tingkat pertumbuhan pendapatan perusahaan.\u201d\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-testimonial__footer\">\n\t\t\t\t\t\t\t\t<cite class=\"elementor-testimonial__cite\"><span class=\"elementor-testimonial__name\">Sumber: McKinsey & Company<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a5a4f9 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a5a4f9\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a91f54\" data-id=\"5a91f54\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-839a0e0 elementor-widget elementor-widget-heading\" data-id=\"839a0e0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Elemen Utama<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#000000\" class=\"elementor-element elementor-element-347dd2a elementor-widget elementor-widget-text-editor\" data-id=\"347dd2a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center\">Dalam pembuatan<em><strong> customer journey map<\/strong><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f0a59cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f0a59cb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-dc1b292\" data-id=\"dc1b292\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-310babf elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"310babf\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"25\" viewBox=\"0 0 23 25\" fill=\"none\"><rect width=\"23\" height=\"25\" rx=\"6\" fill=\"#0E5592\"><\/rect><path d=\"M12.6335 7.81818V18H11.4006V9.1108H11.3409L8.85511 10.7614V9.50852L11.4006 7.81818H12.6335Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSudut Pandang\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTemukan persona Pelanggan Anda\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-ecffc4d\" data-id=\"ecffc4d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53b3f95 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"53b3f95\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><rect width=\"25\" height=\"25\" rx=\"6\" fill=\"#0E5592\"><\/rect><path d=\"M9.05398 18V17.1051L12.4148 13.4261C12.8092 12.9953 13.134 12.6207 13.3892 12.3026C13.6444 11.9811 13.8333 11.6795 13.956 11.3977C14.0819 11.1127 14.1449 10.8144 14.1449 10.5028C14.1449 10.1449 14.0587 9.83499 13.8864 9.57315C13.7173 9.31132 13.4853 9.10914 13.1903 8.96662C12.8954 8.8241 12.5639 8.75284 12.196 8.75284C11.8049 8.75284 11.4635 8.83404 11.1719 8.99645C10.8835 9.15554 10.6598 9.37926 10.5007 9.66761C10.3449 9.95597 10.267 10.294 10.267 10.6818H9.09375C9.09375 10.0852 9.2313 9.56155 9.50639 9.1108C9.78149 8.66004 10.156 8.30871 10.63 8.05682C11.1072 7.80492 11.6425 7.67898 12.2358 7.67898C12.8324 7.67898 13.361 7.80492 13.8217 8.05682C14.2824 8.30871 14.6437 8.64844 14.9055 9.07599C15.1674 9.50355 15.2983 9.97917 15.2983 10.5028C15.2983 10.8774 15.2304 11.2436 15.0945 11.6016C14.9619 11.9562 14.7299 12.3523 14.3984 12.7898C14.0703 13.224 13.6146 13.7543 13.0312 14.3807L10.7443 16.8267V16.9062H15.4773V18H9.05398Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSkenario\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSusun sebuah skenario proses yang harus dilalui Pelanggan Anda untuk mendapatkan layanan\/ produk yang mereka inginkan (dalam hal ini, proses dapat berupa proses yang udah ada saat ini atau proses yang baru akan diimplementasikan)\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-af67ac3\" data-id=\"af67ac3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-884019e elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"884019e\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><rect width=\"25\" height=\"25\" rx=\"6\" fill=\"#0E5592\"><\/rect><path d=\"M12.4943 18.1392C11.8381 18.1392 11.2531 18.0265 10.7393 17.8011C10.2289 17.5758 9.82292 17.2625 9.52131 16.8615C9.22301 16.4571 9.06061 15.9882 9.03409 15.4545H10.2869C10.3134 15.7827 10.4261 16.0661 10.625 16.3047C10.8239 16.54 11.084 16.7223 11.4055 16.8516C11.727 16.9808 12.0833 17.0455 12.4744 17.0455C12.9119 17.0455 13.2997 16.9692 13.6378 16.8168C13.9759 16.6643 14.241 16.4522 14.4332 16.1804C14.6255 15.9086 14.7216 15.5938 14.7216 15.2358C14.7216 14.8613 14.6288 14.5315 14.4432 14.2464C14.2576 13.9581 13.9858 13.7327 13.6278 13.5703C13.2699 13.4079 12.8324 13.3267 12.3153 13.3267H11.5V12.233H12.3153C12.7197 12.233 13.0743 12.16 13.3793 12.0142C13.6875 11.8684 13.9278 11.6629 14.1001 11.3977C14.2758 11.1326 14.3636 10.821 14.3636 10.4631C14.3636 10.1184 14.2874 9.81842 14.1349 9.56321C13.9825 9.308 13.767 9.10914 13.4886 8.96662C13.2135 8.8241 12.8887 8.75284 12.5142 8.75284C12.1629 8.75284 11.8314 8.81747 11.5199 8.94673C11.2116 9.07268 10.9598 9.25663 10.7642 9.49858C10.5687 9.73722 10.4626 10.0256 10.446 10.3636H9.25284C9.27273 9.83002 9.43348 9.36269 9.73509 8.96165C10.0367 8.55729 10.4311 8.24242 10.9183 8.01705C11.4089 7.79167 11.9474 7.67898 12.5341 7.67898C13.1638 7.67898 13.7041 7.80658 14.1548 8.06179C14.6056 8.31368 14.9519 8.64678 15.1939 9.06108C15.4358 9.47538 15.5568 9.92282 15.5568 10.4034C15.5568 10.9768 15.406 11.4657 15.1044 11.87C14.8061 12.2744 14.4001 12.5545 13.8864 12.7102V12.7898C14.5294 12.8958 15.0315 13.1693 15.3928 13.6101C15.754 14.0476 15.9347 14.5895 15.9347 15.2358C15.9347 15.7893 15.7839 16.2865 15.4822 16.7273C15.1839 17.1648 14.7763 17.5095 14.2592 17.7614C13.7422 18.0133 13.1539 18.1392 12.4943 18.1392Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTahapan\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTentukan tahapan-tahapan yang dilalui Pelanggan secara berurutan\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-26b914c\" data-id=\"26b914c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae31c09 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"ae31c09\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><rect width=\"25\" height=\"25\" rx=\"6\" fill=\"#0E5592\"><\/rect><path d=\"M8.81534 15.9119V14.8977L13.2898 7.81818H14.0256V9.3892H13.5284L10.1477 14.7386V14.8182H16.1733V15.9119H8.81534ZM13.608 18V15.6037V15.1314V7.81818H14.7812V18H13.608Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMedia layanan\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tDeretkan media layanan yang Anda sediakan untuk berinteraksi dengan Pelanggan Anda\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-56e4581 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56e4581\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-2f5177b\" data-id=\"2f5177b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-9786ff4\" data-id=\"9786ff4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d2aa4c elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"1d2aa4c\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><rect width=\"25\" height=\"25\" rx=\"6\" fill=\"#0E5592\"><\/rect><path d=\"M12.2358 18.1392C11.6525 18.1392 11.1271 18.0232 10.6598 17.7912C10.1925 17.5592 9.81795 17.241 9.53622 16.8366C9.2545 16.4323 9.10038 15.9716 9.07386 15.4545H10.267C10.3134 15.9152 10.5223 16.2964 10.8935 16.598C11.268 16.8963 11.7154 17.0455 12.2358 17.0455C12.6534 17.0455 13.0246 16.9477 13.3494 16.7521C13.6776 16.5566 13.9344 16.2881 14.12 15.9467C14.3089 15.602 14.4034 15.2126 14.4034 14.7784C14.4034 14.3343 14.3056 13.9382 14.1101 13.5902C13.9179 13.2389 13.6527 12.9621 13.3146 12.7599C12.9766 12.5578 12.5904 12.455 12.1562 12.4517C11.8447 12.4484 11.5249 12.4964 11.1967 12.5959C10.8686 12.692 10.5985 12.8163 10.3864 12.9688L9.23295 12.8295L9.84943 7.81818H15.1392V8.91193H10.8835L10.5256 11.9148H10.5852C10.794 11.7491 11.0559 11.6115 11.3707 11.5021C11.6856 11.3928 12.0137 11.3381 12.3551 11.3381C12.9782 11.3381 13.5334 11.4872 14.0206 11.7855C14.5111 12.0805 14.8956 12.4848 15.174 12.9986C15.4557 13.5123 15.5966 14.099 15.5966 14.7585C15.5966 15.4081 15.4508 15.9882 15.1591 16.4986C14.8707 17.0057 14.473 17.4067 13.9659 17.7017C13.4588 17.9934 12.8821 18.1392 12.2358 18.1392Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPerilaku, pola pikir, dan emosi\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAnalisa apa yang akan dilakukan, dipikirkan dan dirasakan Pelanggan Anda saat berinteraksi dengan setiap media layanan tersebut\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-e716221\" data-id=\"e716221\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dd13fe elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"7dd13fe\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\"><rect width=\"25\" height=\"25\" rx=\"6\" fill=\"#0E5592\"><\/rect><path d=\"M12.4347 18.1392C12.017 18.1326 11.5994 18.053 11.1818 17.9006C10.7642 17.7481 10.383 17.4912 10.0384 17.13C9.69366 16.7654 9.4169 16.2732 9.2081 15.6534C8.99929 15.0303 8.89489 14.2481 8.89489 13.3068C8.89489 12.4053 8.9794 11.6065 9.14844 10.9105C9.31747 10.2112 9.56274 9.62287 9.88423 9.1456C10.2057 8.66501 10.5935 8.30043 11.0476 8.05185C11.505 7.80327 12.0204 7.67898 12.5938 7.67898C13.1638 7.67898 13.6709 7.79332 14.1151 8.02202C14.5625 8.2474 14.9271 8.56226 15.2088 8.96662C15.4905 9.37098 15.6728 9.83665 15.7557 10.3636H14.5426C14.4299 9.90625 14.2112 9.52675 13.8864 9.22514C13.5616 8.92353 13.1307 8.77273 12.5938 8.77273C11.8049 8.77273 11.1835 9.11577 10.7294 9.80185C10.2786 10.4879 10.0516 11.4508 10.0483 12.6903H10.1278C10.3134 12.4086 10.5339 12.1683 10.7891 11.9695C11.0476 11.7673 11.3326 11.6115 11.6442 11.5021C11.9557 11.3928 12.2855 11.3381 12.6335 11.3381C13.2169 11.3381 13.7505 11.4839 14.2344 11.7756C14.7183 12.0639 15.1061 12.4633 15.3977 12.9737C15.6894 13.4808 15.8352 14.0625 15.8352 14.7188C15.8352 15.3485 15.6944 15.9252 15.4126 16.4489C15.1309 16.9692 14.7348 17.3835 14.2244 17.6918C13.7173 17.9967 13.1207 18.1458 12.4347 18.1392ZM12.4347 17.0455C12.8523 17.0455 13.2268 16.9411 13.5582 16.7322C13.893 16.5234 14.1565 16.2434 14.3487 15.892C14.5443 15.5407 14.642 15.1496 14.642 14.7188C14.642 14.2978 14.5476 13.915 14.3587 13.5703C14.1731 13.2223 13.9162 12.9455 13.5881 12.7401C13.2633 12.5346 12.892 12.4318 12.4744 12.4318C12.1596 12.4318 11.8662 12.4948 11.5945 12.6207C11.3227 12.7434 11.084 12.9124 10.8786 13.1278C10.6764 13.3433 10.5173 13.5902 10.4013 13.8686C10.2853 14.1437 10.2273 14.4337 10.2273 14.7386C10.2273 15.143 10.3217 15.5208 10.5107 15.8722C10.7029 16.2235 10.9647 16.5069 11.2962 16.7223C11.6309 16.9377 12.0104 17.0455 12.4347 17.0455Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPotensi\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTelaah masalah\/ potensi masalah maupun potensi pengembangan bisnis yang ada\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-3dfe817\" data-id=\"3dfe817\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-648d49f elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"648d49f\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><rect width=\"24\" height=\"25\" rx=\"6\" fill=\"#0E5592\"><\/rect><path d=\"M9.37216 18L13.9261 8.99148V8.91193H8.67614V7.81818H15.1989V8.97159L10.6648 18H9.37216Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTindakan dan kepemilikan\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTentukan tindakan perbaikan\/ pencegahan yang dapat dilakukan untuk memperbaiki situasi, termasuk orang yang bertanggung jawab untuk melakukan tindakan tersebut\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-45d63d5\" data-id=\"45d63d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0998827 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0998827\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4280f88\" data-id=\"4280f88\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a7ab6dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a7ab6dd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1fa451f\" data-id=\"1fa451f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-dce-text-color=\"#FFFFFF\" class=\"elementor-element elementor-element-63f9a5b elementor-widget elementor-widget-text-editor\" data-id=\"63f9a5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Diagram di atas merupakan gambaran umum sebuah <em>customer journey map<\/em>. Namun, <em>customer journey map<\/em> dapat bervariasi tergantung dari jenis bisnis dan jenis Pelanggan Anda. Anda dapat menggunakan <strong>Solusi Survei Pelanggan<\/strong> kami untuk mengumpulkan data kualitatif (kritik dan saran dari Pelanggan) yang kemudian dapat menjadi dasar pembuatan <em>customer journey map<\/em> yang lebih efektif dan analisa tindakan strategis apa yang dapat dilakukan untuk perbaikan layanan. Atau, <strong>Solusi Manajemen Antrian<\/strong> kami juga dapat menjadi dasar untuk meingkatkan pengalaman Pelanggan secara menyeluruh.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-overlay-color=\"#000000\" data-dce-background-image-url=\"https:\/\/new.murni.co.id\/wp-content\/uploads\/2022\/10\/WebBanner_Images_03.jpg\" class=\"elementor-section elementor-top-section elementor-element elementor-element-280ec2c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"280ec2c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a85f1b6\" data-id=\"a85f1b6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3a34ee elementor-widget elementor-widget-heading\" data-id=\"f3a34ee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-xl\">Ingin tahu lebih banyak tentang solusi kami?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-title-color=\"#ffffff\" class=\"elementor-element elementor-element-00f07ab elementor-widget elementor-widget-heading\" data-id=\"00f07ab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Konsultan profesional kami siap membantu\n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7101290 elementor-widget elementor-widget-cz_2_buttons\" data-id=\"7101290\" data-element_type=\"widget\" data-widget_type=\"cz_2_buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"cz_2_btn cz_2_btn_center\">\r\n\t\t\t<a class=\"cz_btn btn1\" href=\"tel:1500%20913\"><strong>HOTLINE: <br>1500 913<\/strong> <\/a>\t\t\t<div class=\"cz_2_btn_sep style1\">\r\n\t\t\t\t<i><span>\/<\/span><\/i>\t\t\t<\/div>\r\n\t\t\t<a class=\"cz_btn btn2\" href=\"mailto:sales.office@murni.co.id\"><strong>EMAIL US: <br>sales.office@murni.co.id<\/strong> <\/a>\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Journey Mapping Banyak perusahaan belum memperhatikan bahwa pengalaman Pelanggan saat &#8230; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9771,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10578","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.murni.co.id\/id\/wp-json\/wp\/v2\/pages\/10578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.murni.co.id\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.murni.co.id\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.murni.co.id\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.murni.co.id\/id\/wp-json\/wp\/v2\/comments?post=10578"}],"version-history":[{"count":0,"href":"https:\/\/www.murni.co.id\/id\/wp-json\/wp\/v2\/pages\/10578\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.murni.co.id\/id\/wp-json\/wp\/v2\/pages\/9771"}],"wp:attachment":[{"href":"https:\/\/www.murni.co.id\/id\/wp-json\/wp\/v2\/media?parent=10578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}