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SMARTQUEUE®

Enterprise Customer Experience Solution

Create outstanding customer experience through a pleasant and  seamless customer journey at multiple touch points from the point-of-entry to the point-of exit.

Customer Experience Solutions

Why is Customer Experience (CX) Important?

Customer experience at the premise is one of the primary influences that initiate customers to build relationship with a business and trigger their purchase decisions.

 

In fact

86%

Customers choose to pay more for a good customer experience

76%

Senior executives believe that customer experience impacts the willingness of a customer to be a loyal advocate

*The feedback surveys of digital displays show positive response from the public.

So, what do the customers want?

Looking through the eyes of the customers themselves, here are what businesses have to do in order to create an excellent customer experience:

Customers want the businesses to value their time by giving them a time efficient customer service.

Value their time

Customers want the businesses to value their time by giving them a time efficient customer service.

Bring their expectations to life

Not only efficient in time, the customers also prefer an organized and the simplest way in fulfilling their needs— the effective services, to be short.

More Than a Queue Management Solution

More Than a Queue Management Solution

SMARTQUEUE® is designed and developed to enable an analytic-driven service improvement, providing better control of customer flow.

  • Enables a streamlined queues and reduced waiting time
  • Allow management to make a more efficient and effective decisions and planning.

Main Features

Ticketing - (page) Enterprise Customer Experience Solutions

Ticketing Kiosk

Allow your customers to check-in to the service queue independently with a user friendly and intuitive ticketing kiosk.

Mobile Concierge - Enterprise Customer Experience Solutions

Concierge

Give a personalized touch and assistance for customers with special needs, let the mobile staff checking-in and serve customers on-the-spot.

Virtual Caller Manage queue effectively with a customer caller SMARTQUEUE® Customer Experience Solutions equips staffs with web-

Virtual Caller

Manage queue effectively with a customer caller by equipping staffs with web-based customer-calling module known as “Virtual Caller” to allow staff to call, recall, and transfer customers.

Multimedia Display Keep your customer well-informed and entertained while waiting for their turn

Multimedia Display

Keep your customers well-informed and entertained while waiting for their turn, by using multimedia display to show advertisements, events, and/or announcement as a digital signage.

Dashboard Monitoring

An oversee tool for the management to monitor situation at the front-office, assisting back office management to make quick necessary interference.

Centralised Reporting Enable a data-driven analysis to design a more effective corporate planning

Centralised Reporting

Enable a data-driven analysis to design more corporate planning with a reporting tool consisted of real time statistics and comprehensive KPI reports.

Additional Features

SMS Notifications

Appreciate your customers’ time with SMS Notifications feature, allowing them to do their activity without being worried of missing their turn.

Customer Feedback Solutions

Make effective improvement plan based on real survey data with revolutionary customer feedback solution, enabling the management to make strategic planning with customer-based analytical data.

Report Email - Enterprise Customer Experience Solutions

Report Email Scheduler

Import and report data periodically by schedule, automatically, to improve efficiency of your business operation.

Appointment Booking System Increase efficiency of time management by allowing customer to book an appointment

Appointment Booking System

Increase efficiency of time management by allowing customer to book an appointment. This feature allowing customers to reserve service and staff based on their preferences, while helping the management to improve resource management

The Key Benefits

Streamlined Customer Flow at Premise

Leveraged Cross-Selling Opportunities with Digital Advertising

Easier Identification of Areas of Improvement with Centralized Reporting

Ensured High Customer Satisfaction

Measurable Service Performance using KPIs

Enhanced Corporate Image with Improved Customer Experience

Our Solution is Suitable for

Banks & Financial Institutions

Public Service Institutions

Insurance Agencies

Healthcare Centers

Embassies

Service providers

Government Institutions

Education Centers

Your Industry

To find out more about SMARTQUEUE®

Download our Brochure​

Want to know more about our solutions?

Our expert consultants are ready to help

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