SMARTQUEUE®
Enterprise Customer Experience Solution
Create outstanding customer experience through a pleasant and seamless customer journey at multiple touch points from the point-of-entry to the point-of exit.
Enterprise Customer Experience Solutions
Why is Customer Experience (CX) Important?
Customer experience at the premise is one of the primary influences that initiate customers to build relationship with a business and trigger their purchase decisions.
In fact
86%
Customers choose to pay more for a good customer experience
76%
Senior executives believe that customer experience impacts the willingness of a customer to be a loyal advocate
*The feedback surveys of digital displays show positive response from the public.
So, what do the customers want?
Looking through the eyes of the customers themselves, here are what businesses have to do in order to create an excellent customer experience:
Value their time
Customers want the businesses to value their time by giving them a time efficient customer service.
Bring their expectations to life
Not only efficient in time, the customers also prefer an organized and the simplest way in fulfilling their needs— the effective services, to be short.
More Than a Queue Management Solution
SMARTQUEUE® is designed and developed to enable an analytic-driven service improvement, providing better control of customer flow.
- Enables a streamlined queues and reduced waiting time
- Allow management to make a more efficient and effective decisions and planning.
Main Features
Ticketing Kiosk
Allow your customers to check-in to the service queue independently with a user friendly and intuitive ticketing kiosk.
Concierge
Give a personalized touch and assistance for customers with special needs, let the mobile staff checking-in and serve customers on-the-spot.
Virtual Caller
Manage queue effectively with a customer caller by equipping staffs with web-based customer-calling module known as “Virtual Caller” to allow staff to call, recall, and transfer customers.
Multimedia Display
Keep your customers well-informed and entertained while waiting for their turn, by using multimedia display to show advertisements, events, and/or announcement as a digital signage.
Dashboard Monitoring
An oversee tool for the management to monitor situation at the front-office, assisting back office management to make quick necessary interference.
Centralised Reporting
Enable a data-driven analysis to design more corporate planning with a reporting tool consisted of real time statistics and comprehensive KPI reports.
Additional Features
SMS Notifications
Appreciate your customers’ time with SMS Notifications feature, allowing them to do their activity without being worried of missing their turn.
Customer Feedback Solutions
Make effective improvement plan based on real survey data with revolutionary customer feedback solution, enabling the management to make strategic planning with customer-based analytical data.
Report Email Scheduler
Import and report data periodically by schedule, automatically, to improve efficiency of your business operation.
Appointment Booking System
Increase efficiency of time management by allowing customer to book an appointment. This feature allowing customers to reserve service and staff based on their preferences, while helping the management to improve resource management
The Key Benefits
Streamlined Customer Flow at Premise
Leveraged Cross-Selling Opportunities with Digital Advertising
Easier Identification of Areas of Improvement with Centralized Reporting
Ensured High Customer Satisfaction
Measurable Service Performance using KPIs
Enhanced Corporate Image with Improved Customer Experience
Our Solution is Suitable for
Banks & Financial Institutions
Public Service Institutions
Insurance Agencies
Healthcare Centers
Embassies
Service providers
Government Institutions
Education Centers
Your Industry
To find out more about SMARTQUEUE®