The conventional branch operation utilises human resources to serve customers. At times, when customer load is very high, the direct service by staff might cause longer waiting time and queue congestion. On the other side, if branch utilizes more staff, business operation cost will get higher.
Self-service solutions enable cost-effective operations by shifting staff’s workload to self-service machines. Not only allows for efficient resource management, the advancement of technology also provides faster service and a rejuvenate experience for customers.