Centralised Maintenance Service
A Comprehensive Nationwide Technical Support
Optimise uptime and minimise downtime with an SLA-based technical support and maintenance service for your banking equipment and more
Centralised Maintenance Service
Our comprehensive technical support and maintenance service ensure Client’s business continuity. We are committed to service excellence by providing professional centralised service center as the central for 24/7 multi-channel helpdesk and technical support.
Appointed as an authorized service center by world-leading Principal, including Glory Japan, for maintenance of their products and solutions in Indonesia, our service center provides the finest quality of maintenance service and technical support with original spare parts for our customers.
Centralised Service Center
Jakarta
6 Main Branches
Bandung, Medan, Surabaya, Jogjakarta, Bali, and Semarang
70+ Service Points
across Indonesia
The Key Advantages of
Maintenance Service with PT Murni
Proven Expertise and Experience
PT Murni is proven expertise in handling ICT-based products and solutions, from hardware to system maintenance.
Economies of Scale
The existing nationwide and comprehensive infrastructure has enabled PT Murni to gain cost efficiency for our maintenance services and offer more benefits for our clients.
Centralised Service Management
The whole maintenance service and technical support operations across Indonesia are managed from HQ. This centralised management will help to ensure standardised service and faster trouble escalation.
The Main Features
of
Centralised Maintenance Service
24/7 Helpdesk Support
PT Murni provides multi-channel 24/7 helpdesk as the first point of contact for complaints and technical support enquiries. Helpdesk can be easily reached through these communication channels:
- Phone: 1500013
- Whatsapp: 0877-0023-1908
- Fax: +62-21-5874505
- Email: helpdesk@murni.co.id
SLA-based Standardised Service
In line with our commitment to provide fast response and on-time delivery in solving various technical problems, PT Murni technical support comes with standardised service in terms of SLA, quality, price and reliability.
Experienced Technical Support Team
PT Murni maintenance service is conducted by experienced technicians which have been undergone direct training from Principals to ensure the appropriate skill sets and proficiency in handling technical issues.
Comprehensive Technical Service Facilities
PT Murni maintenance service is supported with comprehensive technical infrastructure. From pre-implementation quality control and technical service & repair workshop at service center to nationwide technical support across Indonesia.
The Service Coverage of Centralised Maintenance Service
With a vast network of IT and technical service, we make sure that all regions within Indonesia, from the metropolitan to rural areas, are fully covered. We support wide-range of businesses throughout Indonesia with highly qualified technicians.
The Product Coverage
of
Centralised Maintenance Service
The Benefits
of
Our Centralised Maintenance Support
Ensured business continuity with faster resolution time and shorter downtime
Standardized business performance with SLA-based maintenance services nationwide
Enabling focus to core business by handing over the technical support and maintenance service to the expertise
Efficient resource management by allocating staff to other revenue booster tasks
Easy asset management with online monitoring system
Higher life expectancy of assets with routine and proper maintenance
To find out more about Centralised Maintenance Service