PWA
Murni Solusindo Nusantara

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Centralised Maintenance Service

A Comprehensive Nationwide Technical Support

Optimise uptime and minimise downtime with an SLA-based technical support and maintenance service for your banking equipment and more
Centralised Maintenance Service

Our comprehensive technical support and maintenance service ensure Client’s business continuity. We are committed to service excellence by providing professional centralised service center as the central for 24/7 multi-channel helpdesk and technical support.

 

Appointed as an authorized service center by world-leading Principal, including Glory Japan, for maintenance of their products and solutions in Indonesia, our service center provides the finest quality of maintenance service and technical support with original spare parts for our customers.

 

Centralised Service Center

Jakarta

6 Main Branches

Bandung, Medan, Surabaya, Jogjakarta, Bali, and Semarang

70+ Service Points

across Indonesia

The Key Advantages of
Maintenance Service with PT Murni

Proven Expertise and Experience

Proven Expertise and Experience

PT Murni is proven expertise in handling ICT-based products and solutions, from hardware to system maintenance.

Economies of Scale

Economies of Scale

The existing nationwide and comprehensive infrastructure has enabled PT Murni to gain cost efficiency for our maintenance services and offer more benefits for our clients.

Centralised Service Management

Centralised Service Management

The whole maintenance service and technical support operations across Indonesia are managed from HQ. This centralised management will help to ensure standardised service and faster trouble escalation.

The Main Features of
Centralised Maintenance Service

24/7 Helpdesk Support murni

24/7 Helpdesk Support

PT Murni provides multi-channel 24/7 helpdesk as the first point of contact for complaints and technical support enquiries. Helpdesk can be easily reached through these communication channels:

  • Phone: 1500013
  • Whatsapp: 0877-0023-1908 
  • Fax: +62-21-5874505
  • Email: helpdesk@murni.co.id
SLA-based Standardised Service

SLA-based Standardised Service

In line with our commitment to provide fast response and on-time delivery in solving various technical problems, PT Murni technical support comes with standardised service in terms of SLA, quality, price and reliability.

Experienced Technical Support Team

Experienced Technical Support Team

PT Murni maintenance service is conducted by experienced technicians which have been undergone direct training from Principals to ensure the appropriate skill sets and proficiency in handling technical issues.

Comprehensive Technical Service Facilities

Comprehensive Technical Service Facilities

PT Murni maintenance service is supported with comprehensive technical infrastructure. From pre-implementation quality control and technical service & repair workshop at service center to nationwide technical support across Indonesia.

The Service Coverage of Centralised Maintenance Service

With a vast network of IT and technical service, we make sure that all regions within Indonesia, from the metropolitan to rural areas, are fully covered. We support wide-range of businesses throughout Indonesia with highly qualified technicians.

The Service Coverage of Centralised Maintenance Service​
PT Murni Solusindo - Services Point

The Benefits of
Our Centralised Maintenance Support

Ensured business continuity with faster resolution time and shorter downtime

Standardized business performance with SLA-based maintenance services nationwide

Enabling focus to core business by handing over the technical support and maintenance service to the expertise

Efficient resource management by allocating staff to other revenue booster tasks

Easy asset management with online monitoring system

Higher life expectancy of assets with routine and proper maintenance

To find out more about Centralised Maintenance Service

Download our Brochure​

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