SMART HOTEL AUTOMATION

Self-service Check-in and Check-out Kiosk for Hotels

Enable guests to check in and check out independently in under 90 seconds, while reducing front-office (FO) manpower needs, improving staff productivity, boost revenue & profitability, and delivering a faster, more premium guest experience around the clock.

Check in Should Take Seconds, Not Hours

The First Impressions, and Guest Reviews, Start at Check-In

Long queues, repetitive administration, staffing limitations, and late-night arrivals can slow hotel operations and weaken the guest experience.

For three-star, budget, and independent hotels, assigning dedicated staff to routine check-in and check-out administration can also increase operating costs and limit workforce productivity.

A slow or inconvenient arrival may lead to guest dissatisfaction, negative comments, and lower ratings across Google Reviews and online travel platforms.

Hotels need a faster, leaner, and more controlled operating model – without compromising service quality or hospitality.

One Smart Kiosk. A More Productive FO.

Through one user-friendly platform, guests can independently complete essential arrival and departure processes; from reservation confirmation and identity verification to payment, room-card issuance, and check-out.

By automating routine administration, the kiosk reduces the need for front-office staff to remain dedicated to transactional activities. Staff can focus more on guest service, property operations, cleaning coordination, and other higher-value responsibilities.

Traditional vs Modern Hotel Operations

Aspect

Service Speed
Availability
Front-Office Manpower
Staff Productivity
Risk of Queue
Identity Verification
Data Entry & Paperwork
Payment Convenience
Transaction Control
Room-Card Issuance

Traditional

Front-desk Process

Varies depending on staffing and guest traffic
Depends on staff availability
Requires dedicated staff for routine transactions
More time spent on routine services
May form during peak hours
Manually processed by staff
Manual and repetitive
Payment options depend on front-desk processing
Off-system activities may be difficult to identify
Manually handled at the front desk

Modern

Self-Service Check-In & Check-Out

Fast and consistent
Available 24/7
Supports leaner staffing and flexible resource allocation
More focus on guest service and hotel operations
Helps minimize queues and waiting time
Automated ID and passport verification
Digital records
Integrated payment with multiple cashless methods
Transactions are digitally recorded and traceable
Automated through an integrated process

Built to Improve Guest Experience and Hotel Performance

Lower Manpower Needs, Higher Productivity

Reduce the number of staff dedicated to routine check-in and check-out administration, enabling a leaner front-office operation and more productive workforce allocation.

Stronger Fraud and Revenue Protection

Record bookings, check-ins, extensions, and check-outs digitally - helping reduce opportunities for unrecorded room usage, unauthorized transactions, and revenue leakage.

Faster Guest Journey

Minimize waiting time through a fast and guided check-in and check-out experience completed in under 90 seconds.

Flexible Payments

Give guests the convenience to pay through their preferred cashless method, including credit card, debit card, QRIS, and e-wallet.

Stronger Guest Satisfaction and Online Reputation

Provide a faster, simpler, and more convenient arrival experience that supports greater guest satisfaction and encourages better feedback across Google Reviews and online travel platforms.

24/7 Guest Convenience

Support peak-hour traffic, late-night arrivals, and early departures beyond conventional front-office availability.

Secure and Traceable Operations

Support digital identity verification, integrated transactions, and accurate operational records for greater control and visibility.

Greater Guest Privacy

Allow guests to complete personal and payment-related processes through a guided self-service journey for greater privacy and discretion.

From Reservation to Room Access, Made Simple

The kiosk provides a seamless end-to-end journey for both online bookings and walk-in guests.

Reservation Confirmation

Access an existing booking or begin a walk-in registration.

Identity Verification

Digitally verify guest identity and supported travel documents.

Flexible Payment

Complete payment conveniently using credit card, debit card, QRIS, or e-wallet.

Room Access

Receive the assigned room card through the same integrated journey.

Check-Out

Complete departure quickly and independently.

Built to Work with Your Existing Hotel Systems

Modernizing the guest journey should not require replacing your entire technology environment.

The kiosk is designed to integrate with various widely used Property Management Systems, door-lock technologies, payment terminals, and room-access systems – helping connect reservations, guest information, payments, room assignments, and room access through one seamless process.

Compatible with various hotel PMS platforms
Supports multiple door-lock technologies
Integrated with payment terminals and major cashless payment methods
Proven in live hotel operations
Supported by PT Murni’s implementation and integration team

Current HotelPMS

Door Lock Partner

A Flexible Fit for Different Hotel Operations

Choose a configuration aligned with your property size, guest profile, operating model, and digital transformation priorities.

Suitable for:

Budget and three-star hotels
Boutique hotels, hostels, and independent properties
Hotel groups and multi-property networks
Larger hotels seeking additional self-service capacity

More Than Automation: A Leaner, More Controlled Operating Model

For hotel management, self-service automation creates value far beyond faster check-in:

Reduce operating costs and manpower dependency

Improve staff productivity and resource allocation

Protect & boost revenue through digitally traceable transactions

Provide convenient and flexible payment option

Improve guest satisfaction and help protect the hotel’s online reputation

Strengthen operational control and visibility

Improve readiness during peak periods

Scale operations more efficiently as the hotel network grows

Allow employees to focus on guest engagement and revenue-generating activities

PT Murni: Your Trusted Solution Provider for Hotel Automation

With more than three decades of experience delivering business-critical technology solutions across Indonesia, PT Murni is ready to support your hotel automation journey; from consultation and system assessment to integration, implementation, and after-sales service.

Our nationwide capabilities help ensure a reliable and scalable rollout for both individual properties and multi-property hotel networks.

Supported by PT Murni’s Nationwide Capabilities:

Ready to Transform Your Guest Experience and Front-office Operation?

Discover how the Self-Service Check-In & Check-Out Kiosk can help your hotel reduce manpower needs, protect revenue, accept multiple payment methods, serve guests faster, and deliver a smoother experience that supports stronger online ratings and long-term guest trust.

Our team will assess your hotel operations, existing PMS, door-lock and payment environment, and business priorities to recommend the most suitable solution.