CENTRALIZED MAINTENANCE SERVICES FOR BANKS
One Nationwide Maintenance Standard for Uninterrupted Banking Operations
Ensure business continuity, preserve the condition and performance of existing assets, and keep your teams focused on core business by entrusting technical service to the expert.
PT Murni provides centralized, SLA-based maintenance that helps banks minimize downtime, extend asset lifespan, and maintain consistent service quality across every branch.
Backed by 34+ years of experience managing the complete banking technology lifecycle, from nationwide deployment and implementation to after-sales support.
- 34+ Years of Experience as Banking Solution Provider
- 100+ Service Points Across Indonesia
- 24/7 Helpdesk as a Single Point of Contact
- 300+ Qualified Engineers
- 99.88%–100% Proven SLA Achievement
When Budgets Tighten, Existing Assets Must Deliver More
Business uncertainty may lead organizations to postpone new investments and extend asset replacement cycles, but the equipment supporting daily operations must remain reliable, accurate, and ready to perform.
Without proper maintenance, minor technical issues can escalate into costly downtime, unpredictable expenses, service disruption, and customer dissatisfaction. Managing different vendors across multiple branches also makes service quality and performance more difficult to control.
Maintenance is no longer simply a technical expense. It is a strategic safeguard for business continuity, asset value, and customer trust.
Protect Your Assets. Protect Your Operations.
Ensure Business Continuity
Preventive maintenance, responsive support, and structured escalation help minimize downtime and operational disruption.
Extend Asset Lifespan
Proper regular maintenance preserves equipment condition and performance, extends its useful life, and supports more strategic replacement planning.
Standardize Service Nationwide
Maintain consistent service quality, equipment standards, and SLA performance across every branch.
Enhance Focus on Core Business
Free internal teams from coordinating technical issues and multiple service providers, allowing them to focus on customers, operations, and business growth.
Improve Visibility and Control
Simplify vendor management, reduce administrative complexity, and monitor assets, service progress, maintenance history, and SLA performance through one centralized platform.
One Partner. One Standard. Nationwide.
Instead of managing different vendors, service levels, and technical capabilities across multiple branches, your bank gains one accountable maintenance partner delivering one consistent nationwide standard. PT Murni provides:
24/7 Omnichannel Helpdesk:
A single point of contact for technical inquiries, first-level troubleshooting, engineer coordination, and escalation.
Nationwide On-site Support:
More than 300 qualified engineers across 100+ Service Points provide responsive technical support throughout Indonesia.
SLA-Based Service Management:
Measurable response, resolution, and performance standards provide greater consistency and reliability.
End-to-end Technical Support:
Experienced Helpdesk provide remote first-level assistance, supported by multi-skilled field and workshop engineers for preventive and corrective maintenance, on-site repair, workshop service, quality assurance, spare parts, and backup units where included in the agreement.
Online Service Monitoring:
Centralized visibility of asset information, repair status, maintenance history, and SLA reporting.
PT Murni: Your Trusted Partner for Centralized & Nationwide Maintenance Services
PT Murni is more than a maintenance provider. For over 34 years, we have deployed, implemented, integrated, and maintained nationwide and mission-critical banking technologies across Indonesia.
This end-to-end experience enables our teams to understand not only the equipment, but also the banking workflows and operational risks surrounding it, supporting faster troubleshooting, more effective escalation, and reliable long-term asset performance.
Our services are reinforced by multi-brand technical expertise, professional repair facilities, continuous internal and principal-led training, and original spare parts for supported principal brands.
Comprehensive Product & Solution Coverage
Our maintenance capabilities cover a wide range of banking products and solutions, including:
Cash Processing and Teller Automation
Banknote counters, fitness sorters, counterfeit detectors, binding and strapping equipment, coin-processing machines, Teller Cash Recyclers, and cash-deposit solutions.
Cheque, Clearing, and Payment Systems
MICR encoders, cheque scanners, reader sorters, cheque-personalization equipment, passbook printers, and national payment and clearing systems.
Self-Service and Branch Technology
Self-service banking solutions, branch equipment, and other supported ICT-based hardware and software.
The service coverage can be tailored to your installed base, operational footprint, asset criticality, and required SLA.
Make Maintenance Part of Your Business Continuity Strategy
Whether your bank needs to preserve existing asset condition, consolidate multiple maintenance vendors, support a nationwide installed base, or plan future replacements more strategically, PT Murni can develop a centralized maintenance model around your operational and budget priorities.
Share your requirements with us, and our specialist will help identify the most suitable service model for your assets and operations.
Entrust technical service to the experts, so your assets remain productive and your teams can stay focused on running and growing the business.