Before making a purchase, make a proper plan for Digital Signage implementation— not only as a communication platform, but as a branding tool for your company. Implementing signage will provide a new customer experience and can be used to leave an impression on customers to recognize the values and unique characteristics of your business branding.
Everyone knows that signage is used as an information sharing platform. As customers nowadays are more familiar with technology, where they can access limitless information, consider providing the same service through your screens. For example, you can use interactive signage so that customers can quickly search for the information they need.
Social media is proven to hold a powerful role in marketing strategies. It is now considered more capable of building customer trust compared to conventional marketing channels. To make advantage of both, you can integrate advertisements on your screen to your company’s social media account. How? By simply using digital signage as a way to attract your customer’s attention, which then allows them to access more detailed information on your social media platforms, for example, through QR code scanning, etc.
The latest trend shows the use of digital signage as a part of self-service kiosks for customers to obtain a queueing ticket, make an order at a restaurant, view the facility map, etc. Combining advertising and services on a single screen will result in both enhanced promotional effectiveness and improved customer service.
The last and most important part of your planning is to put yourself in the customers’ shoes when looking at your screen! Analyze their needs even before they ask you for anything.
Implementing digital signage has become very popular these days. However, effective implementation depends not only on visually appealing digital signage but also on an effective and accurate business plan.
With the aim of improving customer experience, banks are also adapting to the changing culture of their customers, who are becoming more familiar with technological advancements.
According to data from Statista, although the penetration of smartphone usage in Indonesia is still at 27%, it is expected to steadily rise with broader internet access.
Furthermore, in this year of 2020, the world is facing the challenge of the COVID-19 pandemic, leading to reduced physical activities and an increased need for alternative technology-based communication.
The evolving behaviors and lifestyles of people have driven various businesses, including the banking industry, to undergo transformation, particularly through digital branch transformation.
Digital branch transformation has been one of the most discussed topics in recent years.
The rapid advancement of technology has opened up new possibilities for banking services, such as the transfer of various services to self-service areas and the automation of services through sophisticated machines.
However, the banks still face a unique challenge.
On one hand, millennials and Generation Z customers are increasingly accustomed to and dependent on technology. On the other hand, banks still serve senior customers who, even though they use smartphones, may prefer face-to-face interactions and assistance.
Aside from customers’ preference issue, some services also require staff verification, making them unsuitable for full digital processing, such as large cash deposits.
“But aren’t there cash deposit ATMs available now?”
Source: www.mediakonsumen.com
You might ask this question, and indeed, cash deposit ATMs have been present in various ATM outlets for some time.
However, what you might not realize is that the cash deposit ATMs you see or use have limitations, such as deposit amount limits, accepted banknote denominations, and the fitness level of banknote that can be deposited.
So, can cash deposit ATMs replace the role of tellers in cash deposit services?
The answer is a definite no.
Cash deposit ATMs can handle small deposits with a good banknote fitness level, like when your child wants to deposit money received during festivals or occasions using fresh, new, and crisp notes.
However, what if you are a business owner with a building supplies store, who receives cash payments in various denominations and conditions every day? Some notes are new, while others are old, torn, dirty, or even washed; some might be in denominations of Rp 100,000 mixed with Rp 5,000 and Rp 2,000 notes.
In such cases, these business owners usually deposit their sales proceeds through tellers rather than cash deposit ATMs. That’s why the role of tellers remains crucial, even as the banks shift to digital technology utilization.
Source: www.semarang.bisnis.com
Technology cannot completely replace human roles, especially in terms of verification and flexibility.
However, the role and performance of tellers can be improved to create a better customer experience.
To address these challenges, cash processing technology experts developed cash recycling technology integrated into a teller cash recycler machine.
What is a teller cash recycler?
A teller cash recycler is a deposit and withdrawal machine specifically designed to assist tellers.
Although it has a similar function as cash deposit ATMs, a teller cash recycler has different objectives and capabilities.
The teller cash recycler is designed to be placed at teller counters (not in self-service areas) to help automate deposit and withdrawal transactions for customers.
In short, the teller cash recycler automates the counting, authentication, sorting, storage, and digital balancing processes, eliminating the need for tellers to handle money manually.
How is Teller Cash Recycler Different from Cash Deposit ATMs
To understand why teller cash recyclers were developed despite the presence of cash deposit ATMs, let’s discuss the advantages of teller cash recyclers:
1. Accepts All Types of Banknotes
As mentioned earlier, cash deposits are not limited to new and large denomination notes; they can also consist of worn-out and small denomination notes.
Regardless of the denomination and condition of the banknotes, teller cash recyclers can accept and process them accurately and without any issue.
Source: www.carapandang.com
2. Faster Transaction Processing
Have you ever used a cash deposit ATM? Cash deposit ATMs have enclosed hoppers (where money is placed) since these machines are meant for self-service use.
When depositing a large amount of money, cash deposit ATMs process the money in multiple steps.
In contrast, teller cash recyclers come with open hoppers, allowing you to place all your money on top of the hopper, and the machine will continuously process the money, significantly reducing processing time.
Source: Glory Case Study, Isbank.
3. Secure Verification
Some transactions still require verification, such as large amounts of withdrawals.
ATMs typically have withdrawal limits; for example, basic cards may only withdraw a maximum of Rp 10,000,000, while premium cards may withdraw up to Rp 25,000,000, and so on.
Although the specific limits may vary depending on policies, banks impose these restrictions for security purposes to minimize potential losses in case of criminal activities (fraud).
But what if you need to withdraw more than the card’s limit?
This is where tellers and their services take part.
Assisted by teller cash recyclers, tellers can process large amounts of withdrawals (and deposits) in various denominations quickly and efficiently, ensuring a smooth and secure transaction.
Furthermore, teller cash recyclers are equipped with authentication sensors to detect counterfeit money, ensuring transaction accuracy and safety.
4. Convenient Transactions
During the COVID-19 pandemic, services must continue to run optimally despite the risk of transmission being present everywhere.
Tellers, as front-line service providers, interact with many customers daily, exposing themselves to a high risk of contracting COVID-19 from customers and the used money.
Teller cash recyclers can be implemented in self-service mode (while still located at teller counters) to enable customers to perform transactions independently. As a result, tellers only need to monitor or verify transactions.
This way, tellers no longer need to handle money directly, promoting physical distancing between tellers and customers during transactions.
In Conclusion…
The broad advantages and benefits of teller cash recyclers have made them a critical element in the transformation of digital bank branches.
We understand that tellers are still necessary, at least until technology provides more advanced verification systems or more flexible deposit and withdrawal solutions.
Therefore, the ideal digital branch today does not eliminate conventional services but updates them through integration with technology.
This aims to enhance operational efficiency in branches while creating a better customer experience.
And teller cash recyclers can help you achieve just that!
We’re pleased to be a part of the Healthcare Expo Event held by Asosiasi Rumah Sakit Swasta Indonesia (ARSSI) and selected as one of the exhibitors to showcase our innovative digital healthcare solutions designed to shape the future of patient experience and healthcare management in the digital era.
Thank you to all the attendees who stopped by our booth. Check out the recap video to catch all the action and innovations!
What good is a machine equipped with various advanced features and modern design if it malfunctions shortly after use?
Durability is a crucial element in continuous counting processes. Companies operating in the banking, financial, retail, CIT, and other sectors handle large amounts of money daily, requiring a reliable machine that can be used continuously with consistent performance.
Issues such as jamming, machine shutdown, or frequent malfunctions will undoubtedly slow down the money handling process and negatively impact revenue and customer service.
Don’t choose a cash counting machine simply because it’s cheap; instead, choose one that provides benefits commensurate with your investment.
In other words, don’t end up paying double just to save costs for your company.
PT Murni, dedicated as a cash processing solution provider since 1992, offers proven accurate, reliable, and durable Glory cash counting machines to support your business processes.
Here are the 5 main reasons why you should choose Glory products over other brands:
1. Availability of genuine spare parts
Glory cash counting machines are one of the most popular brands in the market and are commonly used in banking, financial, money changer, and various modern office companies.
Been present in Indonesia for 40 years, Glory has demonstrated its durability, accuracy, and, most importantly, the availability of genuine spare parts.
So, you don’t need to worry about Glory cash counting machine service.
As the distributor of Glory cash counting machines, PT Murni always provides readily available genuine spare parts for you.
2.Undeniable Durability
“Over one million devices have been installed in more than 100 countries” is not just an empty claim made by Glory.
As a manufacturer of paper and coin money counting machines, Glory is known for the durability of their products, proven to withstand 10 to 20 years in the banking sector without compromising optimal performance.
3. Trusted and Reliable
For many companies in the banking, financial, retail, supply, transportation, entertainment, gaming, and even government agencies and hospitals that handle cash daily, Glory has become a familiar name.
Glory has been recognized as a global leader in cash handling technology solutions. In Indonesia alone, Glory has been present for 40 years, understanding the characteristics of the Indonesian Rupiah currency very well and capable of bringing a secure and accurate technology.
4. Product Variations to Suit Your Needs
Glory provides a complete range of cash processing machines, from vacuum and friction banknote counters, coin counters, banknote or coin sorting machines, to deposit and cash withdrawal machines that you can choose according to your company’s needs.
In addition to a variety of products, Glory also equips its devices with advanced features such as multi-currency capability, counterfeit money detection sensors, including double image line, magnetic sensors, infrared sensors, UV sensors, banknote thickness sensors, and Optical Character Recognition (OCR) to scan serial numbers and recognize mutilated currency.
5. 24/7 Customer Service
You don’t need to worry about finding service centers or maintenance for Glory products. Glory provides official service support in Indonesia through PT Murni Solusindo Nusantara, which has more than 70 service points across Indonesia. Any questions and complaints related to Glory machines purchased from us are handled centrally through the hotline number 1500-013.
Still in doubt?
The combination of accuracy, machine durability, and after-sales service availability makes Glory products the preferred choice for every company in need of cash management devices.
So, if you truly want to have a quality cash counting machine that matches your investment, Glory is the best answer.
If you still have questions about Glory products, PT Murni, or which cash counting machine suits your company most, you can directly view Glory products here or consult with our expert team at 1500-913.
Insightful and transformational! Our webinar on Customer Experience Transformation features a captivating presentation and discussions while also showcasing the incredible potential of a fully-integrated customer journey.
Take a look at some of the highlights above! _____ Find us here: 💻 Website – https://murni.co.id/ 📱 LinkedIn – https://id.linkedin.com/company/pt.-murni-solusindo-nusantara 📱 Facebook – https://www.facebook.com/murnisolusindo/ 📱 Instagram – https://www.instagram.com/murnisolusindo/
Driven by our commitment to innovation, we regularly conduct webinars and seminars to introduce various products and solutions that can help businesses to improve and grow.
We recently held a webinar about Smart Cash Processing in Digital Era with Multi-denomination Cash Deposit Machines to help businesses across industries manage their cash handling efficiently.
Take a look at some highlights from the event in the video above. Stay updated with us and join our next insightful events!
If you have more questions about the solution or partnership, we’re happy to answer all your questions. Get in touch with us here: 📲 1500 913 📧 info@murni.co.id
