Avoiding crowds is one approach to stop the transmission of COVID-19 virus during the pandemic. It appears to be a problem for all businesses. Before the pandemic, the more customers you have in your premises shows how successful your business is, especially if you’re adopting the B2C, or business-to-customer model.

Businesses must adapt to the pandemic and follow the government regulations by preventing crowds from forming, by limiting visitor capacity, adjusting operating hours, etc. If it’s not done immediately, there is a great possibility of negative threats, like decreased income, even bankruptcy. 

According to the report by the Indonesian Central Bureau of Statistics (CBS) titled Analisis Hasil Survei Dampak Covid 19 terhadap Pelaku Usaha, approximately 82,29% of respondents from Large and Medium Enterprise (LME) and 84,20% of Small and Medium Enterprise (SME) claimed to experience decreased income as a result of the pandemic.

The good news is, following the vaccination program run by the government for all Indonesian citizens, the herd immunity should soon be achieved, allowing all the economic and business activities to return back to normal. 

But business can’t wait. Thus, it is the time to innovate and turn the negative impact of COVID-19 into an opportunity with the help of digitalization. In order to prevent queues that might lead to crowds, businesses can maximize the use of virtual queue systems.

What is a virtual queue?

(Image from Freepik)

Virtual Queue is a queueing system that allows customers to wait in line without being physically present at the premises. With the QR code provided by the entrance door or other location, customers can choose any products or service they desire using their smartphone without even touching anything. Due to its considerable role in reducing physical contact and crowds, this solution gained a lot of popularity during the COVID-19 pandemic.

Furthermore, Virtual Queue is expected to be the next trend that will continue to be used even after the pandemic because of the wait it works, which prioritizes comfort and convenience of the clients.

Here are some benefits of using Virtual Queue:

• Improving queueing experience to be easier and more comfortable
• Preventing the spread of virus as a contactless or touchless solution
• Allowing the customers to access your service flexibly, online and offline (normal queue)
• Enabling your customers to keep a safe distance from others while waiting and keeping track of their turn and waiting time from anywhere
• Speeding up the transition to digitalization
• And many more

Currently, most businesses are currently fighting through the hard situation. But the research shows that the businesses that have no digital innovation will find it harder to survive, compared to the businesses that have gone digital.

Interested in implementing a virtual queue solution? PT Murni Solusindo is ready to help. As an ICT-based solution provider company with more than 30 years in providing IT and digital solutions, PT Murni has consistently developed various innovative solutions to help businesses with digital transformation.

Virtual queue is a part of SMARTQUEUE®,a customer experience solution developed straight by PT Murni. As an advancement of common queue management systems, SMARTQUEUE® is capable of supporting your business in improving the quality of service sustainably. In order to achieve it, the main features of SMARTQUEUE® include real-time dashboard monitoring & reporting to measure staff’s productivity and performance, also SMARTSURVEYS™ as a customer satisfaction survey platform.

Ready to start your digital transformation for maximized profits and customer experience? Feel free to talk with our consultants through Hotline 1500 913 or email info@murni.co.id.

A great queue management is crucial for avoiding long lines. Have you ever got impatient while waiting in line? You might consider going home, eating, going back to the office and finishing up some work, or simply buying a coffee latte from the nearest café rather than to wait in line.

When the line has gotten too long, waiting might be the most tedious and unpleasant activity to do. But, according to Winter Nie in Waiting: integrating social and psychological perspectives in operations management, it’s not only the waiting time that’s upsetting your customers.

Then, what other factors contribute to the unpleasant feeling of waiting in lines? Here are some details about why waiting in line is irritating and how our queue management system, SMARTQUEUE®, can improve customers’ waiting experience for the better.

Why Do People Hate to Wait in Line?

 

1. Time-Wasting

Of course, waiting in line can be such a waste of time, which is the reason why nobody enjoys this activity. The time spent by someone to wait for receiving services could be better spent working on something more productive, like finishing a task or assignment.

2. Unfair Queueing

Does queue congestion frequently happen at your premises? This could appear as a long waiting time or the lack of queue management.

It might also occur as a result of the sneaky customers who cut in front of others and claim their turn. Then, without knowing their current position nor how many people were waiting in front of them, the customer got confused as to move from their position, even if it was only to grab a pen or a form, since they didn’t want to miss their turn and start over. This non-systematic queueing system sure got everyone frustrated.

3. The Lack of Entertainment Source and Reassurance

Waiting in line is boring. Being in line is becoming an unpleasant experience when there’s no entertainment source and assurance of when they will receive the essential service.

Your customer needs multimedia content along with queueing status information and interesting shows to avoid boredom and annoyance. In fact, watching multimedia contents while waiting will make it seem faster than to do nothing.

How Do These Customers’ Issues Reflect Your Business?

(Image from Freepik)

Every business owner needs to keep in mind that a queue congestion brought on by poor queue management may result in a negative image about your business. The worst part is, your customers might go to other places, which every company avoids.

But no worries, there’s always answers to every queue management need with SMARTQUEUE® Customer Flow Management Solution, an innovative, comprehensive queueing management solution to create a positive customer experience from the point-of-entry to the point-of-exit.

Here is How Smartqueue® Can Help Improve Customers’ Waiting Experience

 

1. No More Time Wasted

With SMARTQUEUE®, the queueing process can be done automatically. Upon check-in, the customer will be offered the option of waiting on or off-premises, and is given a queueing number for them to monitor.

The customers can either wait by the waiting room or do other activities while waiting without having to miss their turn and will get SMS notifications when their turn is almost due. This way, you can show how you’re respecting their time and significantly reduce their perceived waiting time.

2. Scrap the Unfair Queuing Systems

Supported with a customer calling module, SMARTQUEUE® allows the staff to call and serve customers through a system. The staff can also easily keep track of information regarding waiting times and queue status. This feature makes queue management more systematic and structured as it prevents some customers from cutting the line.

Also, your company can easily and transparently monitor service quality and staff performance through the KPI report. Real-time monitoring enables every customer to be served according to the SLA determined, preventing queue congestion or snatching lines.

3. No More Boredom and Uncertainties

With SMARTQUEUE®, you can display multimedia content like educational, entertainment, news, and advertising in image or video format. This content acts as a distraction for the customers to get rid of boredom from the long waiting time they may be experiencing.

Developed to be a flexible and adaptive solution, SMARTQUEUE® becomes a queueing management solution that is compatible for use by any business sector like government institutions, banking and financial institutions, hotel, healthcare facility, retail, educational institutions, recreation site, and many more. 

For more information related to SMARTQUEUE®, please visit our website or reach out to us by phone through Hotline 1500913 or by email to info@murni.co.id.

Also Read: Minimizing Queues and Crowds with Virtual Queue

Digital banking and payment has become one of the most common things to be used in this digital era, due to the convenience it provides. People nowadays rely on their mobile devices, while the apps are typically available for free and can be downloaded easily from the app store. Not to mention, compared to conventional banking practices like visiting a branch or using an ATM,  this technology is considered more convenient and faster.

Despite the conveniences, digital transactions have been known for creating a serious concern for its risk of cybercrime like identity theft. In fact, it has sky-rocketed in the past few years, affecting both the institutions and customers. 

In order to prevent the crime from happening, banking and financial institutions decided to implement the Electronic Know Your Client (eKYC) procedure that involves biometric authentication at the onboarding stage.

What is eKYC?

Know Your Client (KYC) are standards used in the banking and financial services industry to verify customers and know their risk and financial profiles. Three components of KYC include the customer identification program (CIP), customer due diligence (CDD), and enhanced due diligence (EDD).

Conventionally, the procedures used to be done manually where the customer had to visit any branch to fill KYC form. Then, as the technology evolves, this process comes in an electronic method known as eKYC. 

With eKYC, customers won’t need to be physically shown up by the branch to do a face-to-face interaction with the bank. Now, the identification process can be done easily by filling the eForm,  uploading the documents required, and getting verified through video call. It takes only 3-5 minutes to be done and is considered to be more convenient as it can be done anywhere.

Our SVS solution offers a comprehensive digital KYC solution for a seamless customer onboarding experience improvement, digital onboarding, electronic signature capturing and document storing. 

Coming up with three modules: Mobile onboarding solution, eKYC, and SDS; that can be deployed separately based on your business needs as each works differently. From customer mobile identification, onboarding process, to master center repository that stores account, signature, and customer information — we got you!

Then, what makes our SVS solution special?

Extensible and Future-Proof

The same platform can be extended to add-ons with new digital onboarding products and services.

Cost-Savings Solution

With the ability to leverage on a single infrastructure investment, our SVS solution allows better cost savings on software licensing.

Secure

Every customer’s data will be stored safely in the master center repository and will be deemed to ensure its accuracy and security.

Are you interested in learning how beneficial our SVS solution is for your business? Contact us by phone at +62-21 5841060 or by email at info@murnibintang.com. You can also visit this page for complete information about this product.

Every day, there will always be people in need of healthcare services, especially in hospitals. Based on this fact, it becomes a collective need for all of us to enhance the effectiveness of healthcare services.

To illustrate, the  of healthcare services can be observed from the setting where healthcare professionals carry out their practices. This is further supported by the historical fact that technological innovations have driven significant advancements in the healthcare service industry.

One of the recent breakthroughs that have shaken the healthcare service industry is the Ergonomic Medical Cart.

Ergonomic Technology as the ‘Key’ to Effectiveness

Ergonomic technology means bridging human needs with its relationship to the surrounding environment suitably and optimally, including within the healthcare context.

The design of technology for healthcare services should at least consider the following aspects:

• Safety
• Usability, ease of use
• Interoperability or integration
• Scalability, adjustable to needs
• Responsiveness and reliability
• Sustainability

Unfortunately, many healthcare practices take place without technology designs that fulfil these elements. Some lack or do not have the necessary technology to support healthcare services effectively.

However, healthcare practices must adopt ergonomic technology. This ensures that the required elements of technology design are met, enabling the process and workflow of healthcare services to be more effective.

In the long run, ergonomic technology leads to more effective healthcare services and maximises life expectancy.

Introducing: Ergonomic Medical Cart

In this digital era, technology such as laptops, tablets, and notebooks to support work needs is commonly found. But can this technology be used in a mobile and optimal way to meet healthcare service requirements?

The answer to that is yes, using an Ergonomic Medical Cart. Healthcare professionals no longer need to hassle with stacks of documents and medical equipment; they simply utilise the Ergonomic Medical Cart, designed to accommodate the needs and comfort of healthcare providers in delivering optimal healthcare services.

Using an Ergonomic Medical Cart can also be a good business move, creating a positive perception. It’s a small step that significantly impacts the healthcare service industry.

Ergonomic technological innovations bring a fresh and revitalising solution in the ever-evolving healthcare service industry. The Ergonomic Medical Cart has helped reduce the risk of injuries, improve effectiveness, and provide a better working experience for healthcare professionals.

Are you interested in learning more about the Ergonomic Medical Cart? Contact our Ergotron experts by calling 1500913 or emailing ergonomic@murni.co.id. Visit our ergonomic website as well to discover other ergonomic products.

With various types of banknote counting machines available in the market, your business certainly needs the right machine to accommodate everyday business operations. After reviewing various brands and types of banknote counting machines, here are our recommendations—so, let’s take a look!

1. Banknote Counting Machine For Retail

To retail companies, desktop banknote counting machines with small friction technology can be applied at the front-office (cashier) as well as the back-office. The banknote counting machines we recommend are:

1. Glory GFB-800, a high-durability banknote counting machine which has proven to be reliable in various industries. This cash counting machine is suitable for heavy-duty use.
2. CashQuip HL-3300 (back loading*), a banknote counting machine with UV and MG security feature detection—making it suitable for application at the cashier counter.
3. CashQuip BM-300 (top loading*), a banknote counting machine with UV and MG security feature detection—another suitable choice for application at the cashier.counter.

*Back loading refers to the method of stacking the banknote horizontally, while top loading has a system of stacking the banknote vertically.

2. Banking and Financial Businesses

Banking and financial businesses are closely associated withfrom large volumes of cash transactions on a daily basis. Therefore, specific banknote counting machines are needed in order to support work efficiency and provide excellent service to customers.

With large volumes, high-standard banknote counting machines have become a primary requirement. Based on the needs, we suggest the following vacuum technology-based standing banknote counting machines for banking and financial businesses:

1. Glory GNH 710, a reliable and highly durable cash counting machine, making it a popular choice which has been widely implemented in the banking industry.
2. CCE M-2000, an affordable, high-accuracy choice of banknote counting machine.
3. CashQuip BC-100, a standing cash counting machine equipped with a banknote stacker area and is offered at an affordable price.

3. Money Changer 

As a company engaged in currency exchange, money changers need small-sized desktop banknote counting machines that can be placed at the front office and can detect different currencies. Therefore, we offer the following machines:

• CashQuip BV-400, a multi-currency banknote counting machine with sorting functions based on currency, denomination, and orientation.

If you have specific questions regarding the types of cash counting machines suitable for your business scope, please contact our sales team at sales.office@murni.co.id.

That’s the information and tips from us. Stay tuned to our blog for interesting updates on business, banking, digital transformation, and much more.

*https://www.bi.go.id/id/statistik/sistem-pembayaran/temuan-uang-palsu/Contents/Default.aspx

Based on that statement, what are the most suitable steps to detect counterfeit money and minimize losses for companies? Here are some tips from us:

1. Build Employee Awareness

Increasing awareness related to the dangers and characteristics of counterfeit money is crucial for front-office employees who handle cash from customers. Provide your employees with proper training on the characteristics and identification methods of counterfeit money to ensure they are vigilant against potential payments with counterfeit money.

2. Provide Counterfeit Money Detection Machines

Following the increasingly diverse technology of counterfeit money, manual identification by visual inspection, touch, and watermark observation can only detect images and watermarks. But what about other security features of money? Some retail businesses have started implementing UV counterfeit detectors at cashiers in the front office. With its small design, these UV detection devices can be placed next to the cash register to assist employees in detecting UV features on money.

3. Use Cash Counting Machines

For businesses that handle a large amount of paper money on a daily basis, we recommend using cash counting machines. But, why recommend cash counting machines, instead of counterfeit money detection machines? Because these machines provide great business benefits— by maximizing work efficiency, cash counting machines can detect counterfeit money while counting cash, thus improving transaction security and speeding up payment services.

Cash counting machines come with various features and functions, so you need to choose wisely, based on your business needs. Learn about how to choose the ideal cash counting machine for your business.