Minimizing Queues and Crowds with Virtual Queue Management

Avoiding crowds is one approach to stop the transmission of COVID-19 virus during the pandemic. It appears to be a problem for all businesses. Before the pandemic, the more customers you have in your premises shows how successful your business is, especially if you’re adopting the B2C, or business-to-customer model.

Businesses must adapt to the pandemic and follow the government regulations by preventing crowds from forming, by limiting visitor capacity, adjusting operating hours, etc. If it’s not done immediately, there is a great possibility of negative threats, like decreased income, even bankruptcy. 

According to the report by the Indonesian Central Bureau of Statistics (CBS) titled Analisis Hasil Survei Dampak Covid 19 terhadap Pelaku Usaha, approximately 82,29% of respondents from Large and Medium Enterprise (LME) and 84,20% of Small and Medium Enterprise (SME) claimed to experience decreased income as a result of the pandemic.

The good news is, following the vaccination program run by the government for all Indonesian citizens, the herd immunity should soon be achieved, allowing all the economic and business activities to return back to normal. 

But business can’t wait. Thus, it is the time to innovate and turn the negative impact of COVID-19 into an opportunity with the help of digitalization. In order to prevent queues that might lead to crowds, businesses can maximize the use of virtual queue systems.

What is a virtual queue?

(Image from Freepik)

Virtual Queue is a queueing system that allows customers to wait in line without being physically present at the premises. With the QR code provided by the entrance door or other location, customers can choose any products or service they desire using their smartphone without even touching anything. Due to its considerable role in reducing physical contact and crowds, this solution gained a lot of popularity during the COVID-19 pandemic.

Furthermore, Virtual Queue is expected to be the next trend that will continue to be used even after the pandemic because of the wait it works, which prioritizes comfort and convenience of the clients.

Here are some benefits of using Virtual Queue:

• Improving queueing experience to be easier and more comfortable
• Preventing the spread of virus as a contactless or touchless solution
• Allowing the customers to access your service flexibly, online and offline (normal queue)
• Enabling your customers to keep a safe distance from others while waiting and keeping track of their turn and waiting time from anywhere
• Speeding up the transition to digitalization
• And many more

Currently, most businesses are currently fighting through the hard situation. But the research shows that the businesses that have no digital innovation will find it harder to survive, compared to the businesses that have gone digital.

Interested in implementing a virtual queue solution? PT Murni Solusindo is ready to help. As an ICT-based solution provider company with more than 30 years in providing IT and digital solutions, PT Murni has consistently developed various innovative solutions to help businesses with digital transformation.

Virtual queue is a part of SMARTQUEUE®,a customer experience solution developed straight by PT Murni. As an advancement of common queue management systems, SMARTQUEUE® is capable of supporting your business in improving the quality of service sustainably. In order to achieve it, the main features of SMARTQUEUE® include real-time dashboard monitoring & reporting to measure staff’s productivity and performance, also SMARTSURVEYS™ as a customer satisfaction survey platform.

Ready to start your digital transformation for maximized profits and customer experience? Feel free to talk with our consultants through Hotline 1500 913 or email info@murni.co.id.